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Warranty, Refund & Return Policy
How long is the warranty period?
The warranty period is 1 years for Flash Drives and 90 days for all other gift product beginning from the date of purchase as indicated on the invoice or receipt. Products in the Apparel Section is excluded from warranty, exchange or return.
What does the warranty cover?
The warranty does not cover the repair or exchange of products resulting from misuse, accident, modification, unsuitable physical or operating environment, incorrect maintenance by yourself, or failure caused by a product for which Pineworks is not responsible.
Damage caused by fair wear and tear is also excluded. Failure or undesirable operation is excluded where products are used with specialist or custom hardware or software or used in an application other than general storage of non-critical data.
What if my USB flash drive can't be read on Mac computers?
This is a common issue faced by many Mac user, USB flash drive undetectable on IOS devices are not faulty or damaged. Though this is not a usual thing, but it happens to Mac users some times, if this happen first try it with other device or in a windows PC. If you still find it unreadable follow the instruction in this blog to fix this >
What if my USB flash drive can't be read on Windows computers?
USB flash drive unreadable on windows computers need to be tested, This faulty is covered under our 1 year warranty program and you are eligible to claim for warranty if this problem occurs.
Can i return my USB flash drive if it is still can't be read on my computer?
Yes, returning USB flash drive for checking is possible within 1 year of limited warranty period. However any shipping, packaging, customs duty cost incurred will be bourn by the buyer. In cases of successful claim Pineworks will ship replaced USB flash drive to the buyer free of charge.
What is a successful claim & unsuccessful claim?
A successful claim means your USB flash drive will be replaced/repaired whichever needed. The replacement/repair cost is Bourne by Pineworks. For unsuccessful claims, a checking video proof will be send to you and the products will be returned back.
In what cases does the warranty become void?
Proof of purchase or shipment date is required to validate the warranty period. Warranty becomes void if equipment is modified, incorrectly used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user.
RETURN PROCESS & PROCEDURE
Pineworks product warranty claim process requires 4 process:
Product Return -> Checking -> Replacement -> Redelivery
this process will approximately takes 5-7 working days for all our ready stock product. Please note that this may take longer depending on order size and claim type.
All product warranty claim is subjected to terms & conditions of Pineworks warranty & claim. Kindly read before placing an order with us.