Shipping Policy


Order Processing Time

All orders made on Pineworks website will be processed 3-5 working days (excluding saturday, sunday & public holidays)

Your processing time excludes the day order has been placed and will be calculated from the next working day onwards.

Processing time excludes shipping time by our courier partners. This is solely time needed for personalization of products.


Order Shipping Time

Shipping time depends on the location of your country and delivery areas (city center or outskirts) Below is the shipping time estimates for your orders,

  • West Malaysia via DHL eCommerce: 2-3 working days
  • East Malaysia via Poslaju: 7-10 working days
  • Singapore via ARAMEX / JANIO: 3-7 working days
  • Hong Kong, Indonesia, Philippines & Thailand via DHL Express: 3 - 6 working days to arrive.
  • Japan, Australia, New Zealand via DHL Express: 4 - 8 working days to arrive.
  • Canada, United States via DHL Express: 7 -10 working days to arrive.
  • United Kingdom via DHL Express: 2 - 4 working Days
  • Other countries: 7-14 working days depends on the country and the location, please contact us to get exact shipping cost.

Frequently Asked Questions

When can i receive my order?

Estimated order receiving date (processing time) + (shipping time) , For example if you live in Klang Valley it will take about 1 week + to receive your order.



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