Shipping Policy
Order Processing Time
All orders made on Pineworks website will be processed 3-7 working days (excluding saturday, sunday & public holidays)
Your processing time excludes the day order has been placed and will be calculated from the next working day onwards.
Processing time excludes shipping time by our courier partners. This is solely time needed for personalization of products.
Order Shipping Time
Shipping time depends on the location of your country and delivery areas (city center or outskirts). Shipping lead time excludes processing lead time & subject to service providers. Below is the shipping time estimates for your orders:
- West Malaysia via DHL eCommerce: 2-3 working days
- East Malaysia via Flash Express: 5-10 working days
- Singapore via ARAMEX Express: 3-7 working days
- Hong Kong, Indonesia, Philippines & Thailand via DHL Express: 3 - 6 working days to arrive.
- Japan, Australia, New Zealand via DHL Express: 4 - 8 working days to arrive.
- Canada, United States via DHL Express: 7 -10 working days to arrive.
- United Kingdom via DHL Express: 5 - 7 working Days
- Other countries: 7-14 working days depends on the country and the location, please contact us to get exact shipping cost.
Frequently Asked Questions
1. When can i receive my order?
Estimated order receiving date (processing time) + (shipping time) , For example if you live in Klang Valley it will take about 7-10 working days to receive your order.
2. How do i know if my order is shipped?
Once shipped, we will send you an update email containing your tracking details such as AWB number & tracking URL.
3. How can i track my parcel?
To track parcel just click on the 'track my parcel' button on shipping update email, or simply copy tracking number & paste it at DHL ecommerce tracking page
4. Can i request for urgent delivery of my parcel?
Yes, you may request for urgent delivery however this arrangement is subject to availability of our service provider (courier).
5. Can i request for self pick up via e-hailing or lalamove?
Yes, you can choose self pick-up option on our checkout page, for lalamove or grab arrangement must be done by customers.